Overview

**CUSTOMER SERVICE ADVISORS WANTED- OFFICE BASED***

Are You a Retailer Seeking an Office-Based Opportunity based in Central Birmingham?

Do you have a passion for jewellery and a flair for providing exceptional customer service? If you’re looking to transition your retail expertise into an exciting office-based role, we want to hear from you! Competitive salary, and scope for progression.

What You’ll Be Doing:

Build lasting bonds between our brand and our customers by answering queries, providing stellar service, and tailoring your approach to meet each customer’s unique personality and needs.

Confidently present product knowledge, maximizing sales and creating unforgettable customer experiences.

From advising on products and completing sales to negotiating upgrades and handling customer service inquiries, your day will be full of variety and challenges.

Candidate Profile:

Previous experience in customer service or a customer experience role is essential.

Jewellery Enthusiast: Strong knowledge of jewellery, especially diamonds, is a big plus.

Experience handling high-volume calls and emails with excellent verbal and written communication skills.

Working knowledge of basic computer software packages (Excel, Word, Outlook) and Gmail.

A “can-do attitude” with a professional, polite, friendly, and tactful approach at all times.

Ready to take on a new challenge in a dynamic office environment, and have a passion for jewellery- then send your CV today!

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now