Overview

Key Account Manager

Are you ready to step into a role that defines the future of customer engagement? Join a dynamic team as a Key Account Manager and take the lead in driving success and satisfaction for the UK/Europe Business. If you have a passion for retail or airline environments, thrive in customer-facing roles, and excel at building strong relationships, this is your chance to shine!

Key Account Manager Must Haves:

– 3+ Years of Retail or Airline Experience: Your industry expertise is invaluable.
– Customer-Facing and Account Management experience.
– Cross-Functional Collaboration: Proven ability to work across all business levels.
– Communication Wizard: Outstanding written and verbal communication skills.
– Stakeholder Maestro: Skilled in managing internal and external stakeholders.
– Multitasking Maverick: Thrives in a fast-paced, multitasking environment.
– Tech-Savvy: Proficient in Microsoft Office, data analysis, and creating compelling visuals.
– Problem Solver: You’re a solution-driven thinker.
– Action-Oriented: You’re energised by hard work, focused on results, and driven to succeed.

Key Account Manager Responsibilities:

– Customer Advocate: Be the first point of contact for day-to-day business matters.
– Data Dynamo: Prepare data for internal dashboards, uncovering trends for revenue growth and customer satisfaction.
– Change Champion: Own the range change process, ensuring seamless meetings and stakeholder awareness.
– Team Builder: Foster strong relationships across teams to break down barriers and deliver resolutions.
– Client Champion: Maintain and deliver a suite of client reports on time and within governance.
– Presentation Pro: Assist in crafting impactful client presentations.
– Data Detective: Manage reports, identify trends and deliver actionable insights.
– Voice of the Client: Analyse data from various sources to enhance client satisfaction.
– Deputy Dynamo: Step in for the Head of Customer Engagement when needed.
Complaints Commander: Lead formal and informal complaint resolution, ensuring root causes are addressed.
– Operational Overcomer: Facilitate day-to-day issue resolution by collaborating with various stakeholders.
– Project Pioneer: Contribute to mini projects as required.
– Relationship Builder: Cultivate strong connections with key stakeholders to drive business success.

Are you ready to embark on a journey where your skills and passion for customer engagement will make a profound impact? Dive in this thrilling opportunity to shape the future of a UK/Europe Business! Sharans@mrgsales.co.uk / 01628600784

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

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