Overview

Night Retail Manager London Heathrow Airport

£30-34 K + 15% night allowance + up to 12% management bonus
3 on 3 off – 1800-0600 – 38.5 hours per week

Purpose
Take charge of inspiring and leading a dynamic team to deliver cost-effective replenishment and seamless administration. Through exceptional coaching, strong leadership, and role modelling of high standards, you’ll ensure operational excellence in UK’s most bustling airport retail environment.

Key Responsibilities
– Empower and develop your team by providing tailored coaching and creating opportunities for growth.
– Lead by example to inspire world-class service and operational standards every day.
– Collaborate as part of the management team to ensure the smooth running of operational functions.
– Recruit exceptional talent while promoting the business as an employer of choice.
Scope
– Work with a blend of customer-facing and operational support leaders.
– Operate airside within a small to large terminal, overseeing a team of up to 20 members.
– Lead shifts during trading hours (04:00-22:00), with some locations requiring oversight of night replenishment teams.
– Manage stock replenishment, turnover, and administrative activities to support budgeted sales and cost targets.

What You Bring
– Passion for Service: A drive to deliver exceptional service to internal and external stakeholders.
– Professional Leadership: Self-motivation, enthusiasm, and professionalism in everything you do.
– Operational Excellence: Strong organisation skills and the ability to uphold world-class standards.
– Team Development: Proven experience coaching, supervising, or managing teams in a retail setting.
– Inspiration: A knack for motivating and energising your team to achieve outstanding results.
– Communication Skills: Excellent interpersonal skills and fluent spoken English.
Desirable Skills
– Thrive in a fast-paced, high-turnover environment.
– Confidently communicate the business’s commercial direction to employees at all levels.
– Committed to continuous development for yourself and your team.
– Comfortable challenging the status quo to drive meaningful change.
– Confident in managing, developing, and enhancing team performance.

This is your chance to lead in a dynamic retail environment where operational excellence meets exceptional service. If you’re ready to take on this exciting challenge, I would love to share more information and tell you more about the role!

✉️ natasha.uppal@mandevillerecruitment.co.uk
☎️ 01628600782

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now